Exchange / Returns

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RETURN PROCESS (Exchange Only)

Merchandise may be returned within 7 days from the date the order is received, for exchange or store credit only. All merchandise must be returned in NEW CONDITION, which means -- unwashed, unaltered and with the original tags attached, if any. Any merchandise returned with makeup, deodorant, pet hair or the smell of smoke will be refused and returned to you at an additional shipping charge. Shipping fees are non-refundable.

FINAL SALES
The following items are not available for refunds, exchanges and/ or store credit: Sale/ Clearance items. 

All Sale Items and All White Items are FINALE Sale!! These items are not eligible for exchange or store credit.

"Sale Items" are considered any items under a "Sale" tab or any items that a Promotional Code was applied to. "Formal Items" can be Gowns, Jumpsuits and/or Formal Suits.

EXCHANGES 

We are unable to guarantee the item/size you need will be available once your return is received. Therefore, we highly recommend placing an order for the item/size you would like and returning the other for a full refund.

**Exchanges can only be applied once per order. Multiple Exchanges on the same order is not available.** Please contact us if you have sizing questions.

DEFECTIVE
Please inspect your order immediately upon receipt. If you believe you have received defective/ incorrect merchandise contact us within 2 days of receipt. No exceptions.

RETURNING
Return shipping is solely the customer's responsibility unless otherwise stated. We recommend using a carrier that provides tracking information for your record. We are not responsible for any lost or damaged merchandise while in transit. 

Once your package is received please allow our Returns Department up to five business days for processing. When your return is processed you will receive an email notification with the status of your return.

REFUND
We will refund your purchase amount minus any shipping fees paid, in the form of store credit. 

Please address returns as follows:
Eklectic By Jeante' Mo, LLC
9087 GA HWY 57
McIntyre, GA 31054

Thanks again for shopping with Eklectic By Jeante' Mo.  We are so grateful for your business!